FAQ

1. How can I place an order?

   • To place an order, simply browse our website and add the desired products to your shopping cart. Once you have selected all the items you wish to purchase, proceed to the checkout page and follow the prompts to enter your shipping and payment information. Once your order is successfully placed, you will receive an order confirmation email.

2. What payment methods do you accept?

   • We accept various forms of payment, including major credit cards, debit cards, and secure online payment platforms. You can select your preferred payment method during the checkout process.

3. Do you offer international shipping?

   • Currently, we offer shipping within South Africa only. We do not offer international shipping at this time.

4. How long does it take to receive my order?

   • Our standard order processing time is typically 1-2 business days. Once your order is processed, delivery times may vary depending on your location. Please refer to our Shipping Policy for estimated delivery times and further details.

5. What is your return and exchange policy?

   • We have a hassle-free return and exchange policy. If you are not satisfied with your purchase, you may be eligible for a return or exchange within 14 days from the date of purchase. Please refer to our Return and Exchange Policy for detailed information on eligibility, process, and any applicable conditions or restrictions.

6. Are your coffee beans suitable for different brewing methods?

   • Absolutely! Our coffee beans are versatile and can be used with various brewing methods, including espresso machines, drip coffee makers, French presses, and more. We provide guidance and recommendations on the product pages to help you achieve the best brewing results.

7. Are your coffee beans organic or sustainably sourced?

   • Yes, we are committed to sourcing high-quality coffee beans that are sustainably produced. While not all of our coffee beans are certified organic, we prioritize working with farmers who employ sustainable farming practices and prioritize environmental stewardship.

8. How can I contact your customer support team?

   • We have a dedicated customer support team ready to assist you. You can reach us via [CoffeeStackSE@gmail.com}, and we will be happy to address any questions, concerns, or inquiries you may have.

9. Can I track my order?

   • Yes, once your order is shipped, we will provide you with a tracking number and instructions on how to track your package. You can also log into your Coffee Stack account to view the status of your order and track the shipment.

10. Do you offer wholesale or bulk ordering options?

• Yes, we offer wholesale and bulk ordering options for businesses, offices, or other organizations. Please contact our customer support team for more information and to discuss your specific requirements.

 

We hope these FAQs have addressed some of your questions. If you have any further inquiries or require additional assistance, please don't hesitate to reach out to our customer support team. We are here to provide you with an exceptional coffee experience and outstanding customer service.