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SHIPPING & RETURNS

Shipping Policy

At Coffee Stack, we are committed to ensuring a seamless and satisfactory shopping experience for our customers. This includes providing transparent and reliable shipping services. Please review our shipping policy below for detailed information on our shipping process:

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  1. Shipping Destinations:

    • We currently offer shipping within South Africa. Please note that additional shipping charges may apply for certain remote areas or special delivery requirements. We do not offer international shipping at this time.

  2. Order Processing Time:

    • We strive to process and ship your order as quickly as possible. Orders are typically processed within 1-2 business days, excluding weekends and holidays.

    • Please note that during peak seasons, sales, or promotional periods, order processing times may be slightly longer. We appreciate your patience and understanding.

  3. Shipping Methods and Delivery Time:

    • We partner with trusted shipping carriers to deliver your orders. The shipping method and delivery time will depend on your location and the shipping option you choose at checkout.

    • Standard shipping: Delivery typically takes 3-5 business days after the order has been processed.

    • Expedited shipping: For customers who require faster delivery, we offer expedited shipping options. The estimated delivery time for expedited shipping is 1-3 business days after order processing.

  4. Shipping Costs:

    • Shipping costs are calculated based on the weight and dimensions of the package, as well as the destination.

    • The shipping cost will be displayed at checkout before you complete your purchase. Please review the shipping cost carefully before finalizing your order.

  5. Order Tracking:

    • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package.

    • You can also log into your Coffee Stack account to view the status of your order and track the shipment.

  6. Order Modifications and Address Changes:

    • If you need to make any modifications to your order, such as updating the shipping address, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once the order has been shipped, modifications may not be possible.

  7. Missing or Delayed Packages:

    • In the rare event that your package is missing or significantly delayed, please contact our customer service team. We will work with the shipping carrier to investigate the issue and resolve it promptly.

  8. Customs and Duties:

    • All applicable customs fees, taxes, and duties are the responsibility of the customer. Please familiarize yourself with the customs regulations and fees in your country before placing an order.

 

Please note that the shipping policy mentioned above is subject to change. Any updates or modifications to our shipping policy will be communicated on our website or through other appropriate channels.

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If you have any questions or require further assistance regarding our shipping policy, please contact our customer service team. We are here to ensure a smooth and reliable shipping experience for you.

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Coffee Stack reserves the right to update or modify this shipping policy at any time without prior notice.

Return & Exchange Policy

At Coffee Stack, we strive to provide the best possible coffee experience for our customers. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied or need to make a return or exchange, please review our return and exchange policy below:

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  1. Eligibility for Returns and Exchanges:

    • We accept returns and exchanges within 14 days from the date of purchase.

    • The item must be unused, in its original packaging, and in the same condition as when you received it.

    • To be eligible for a return or exchange, you must provide proof of purchase, such as an order confirmation or receipt.

  2. Process for Returns and Exchanges:

    • If you wish to return or exchange an item, please contact our customer service team at [CoffeeStackSE@gmail.com] to initiate the process.

    • Our customer service team will guide you through the necessary steps and provide you with a return shipping label (if applicable) or instructions for the exchange.

  3. Returns:

    • If you choose to return an item, please ensure it is securely packaged to prevent any damage during transit.

    • You will be responsible for the return shipping costs, unless the return is due to our error or a defective product.

    • Once we receive the returned item and verify its condition, we will initiate the refund process.

    • Refunds will be issued to the original payment method used for the purchase. Please allow a reasonable processing time for the refund to be reflected in your account.

  4. Exchanges:

    • If you would like to exchange an item for a different product or variant, please contact our customer service team to arrange the exchange.

    • You may be responsible for any price difference between the original item and the exchanged item, including shipping fees.

    • The exchanged item will be shipped to you once we receive the original item and verify its condition.

  5. Exceptions:

    • For hygiene and safety reasons, we cannot accept returns or exchanges on opened or used coffee products, unless they are defective or damaged upon arrival.

    • We reserve the right to refuse returns or exchanges if the item does not meet the eligibility criteria mentioned above.

  6. Damaged or Defective Items:

    • In the rare event that you receive a damaged or defective item, please contact our customer service team immediately with photos and a detailed description of the issue.

    • We will work with you to resolve the problem promptly, either by issuing a refund or sending a replacement item, depending on the circumstances.

 

Please note that this return and exchange policy applies to purchases made through our website. For purchases made through authorized retailers, please refer to their respective return and exchange policies.

If you have any questions or require further assistance regarding our return and exchange policy, please contact our customer service team. We are here to ensure your satisfaction and provide a positive shopping experience.

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Coffee Stack reserves the right to update or modify this return and exchange policy at any time without prior notice.

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